Bharti Airtel Ltd. is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband , DTH, enterprise services including national & international long distance services to carriers.

Airtel has tied up with many hotel chains and individuals through the B2B and B2C channels respectively to provide DTH services. There problem in the B2B channel was lack of common online platform to manage the entire network of DTH service at a particular facility like office, hotels or apartments.

Ezeiatech team engaged with Airtel DTH business to audit their entire B2B channel framework in order to come up with a feasible and scalable solution. There was no flexibility to make customizations in a few set up boxes out of the entire cluster. Moreover, keeping tab of 100s of boxes is an impossible task for a human simply on a piece of paper. Issues like monthly payments, deactivation of a few boxes, personalized plans were the major issues identified and addressed.

Bharti Airtel didn’t become successful just by following a mainstream approach, but rather adopted technology that help them stand apart from their competitors. As the demand for DTH subscription has been booming like none before, Ezeiatech assisted airtel to pave the way for Airtel B2B SelfCare platform. The platform is the ultimate integration of features, customizations and personalization by providing the linkage for each connection out of the entire network of set up boxes for the large-scale business partners. The following amendments and features attribute towards the robustness of the platform.

Overall collation plan and robust feature integration.

• All connections in a particular cluster were easily accessible and visible using tags.
• Channels are highly customizable with the type of package at room level.
• According to the usage of the DTH subscription, certain connections could be suspended temporarily.
• The platform would enable the provision to part-full payment according to the requirement.
• GST invoices could be easily downloaded for records and maintaining revenue streams.

The India Today Group commenced its journey with the launch of a single magazine in 1975. Over the last 42 years, the Group has grown to be one of India’s most diversified media conglomerates with interests in highly scalable businesses that encompasses 21 magazines, 4 TV channels, 1 newspaper, multiple websites & mobile sites and Applications across all leading platforms viz. iPhone, iPad, Android, Windows. The India Today Group has also extended its business interests to E-Commerce, books, retail, education and music.

The concept of fortune telling possessed a huge market for players in India to automate and digitize this process of fortune telling by connecting people to experts. Before the pandemic, people preferred to meet the experts in person and consult them for their advice and fortune telling ability. Due to the pandemic, automation became a necessity to intervene in this process and connect people simply through their digital devices.

Ezeiatech team provided them the technological support required for building and maintaining AstroTak complete stack. The goal is to manage the front-end and back-end operations of the app and come up with a reliable, scalable and cost-effective solution to integrate seamless online interaction with experts from any part of the world.

As AstroTak was mainly functioning through its youtube channel with higher loads of maintenance and revenue investment, it became necessary to provide a common platform to collate all the subscribers of the AstroTak for delivering diverse features to millions of people.
Overall plan for customer retention and robust feature integration.

• Providing a range of diverse experts with expertise and duration of experience
• Provision to ask difficult questions to gain the most credible insights from the experts
• In depth detailed reports for overall planning and decision making including what and when to do
• Horoscope and Panchang service on a daily, monthly and yearly basis
• Last but not the least, broadcasting live sessions based on various spheres of astrology and life